This guidebook provides guidance on the Seiko Epson Semiconductor Product Quality Assurance System, including quality management system certification, product quality assurance, and product life assurance.
This guidebook describes Seiko Epson's quality management system, including ISO 9001:2000 and ISO/TS 16949 certifications, and details the procedures for quality assurance throughout product planning, design, prototype, and mass‑production stages. It also covers document control, traceability, process change control, and supplier management.
The document includes sections on cleanliness activities, training, and supplier support to ensure high‑quality manufacturing, as well as contact information for Epson's international sales offices worldwide.
| ISO 9001:2000 certification | Attained |
|---|---|
| ISO/TS 16949 certification | Attained |
Epson Semiconductor has attained ISO 9001:2000 and ISO/TS 16949 certifications.
Epson has sales offices in the United States, Europe (Germany), China (Beijing, Shanghai, Shenzhen), Hong Kong, Taiwan, Singapore, and Korea.
It describes training, line support, and supplier assistance to maintain a clean manufacturing environment and ensure high‑quality products.
It outlines procedures for controlling non‑conforming products in manufacturing and at customer sites, as well as corrective and preventive actions.