Agilent's service includes fast response, on-site repair, phone hardware support, 100% warranty coverage, etc., to provide reliable instrument repair services for customers.
This document outlines the features of the Agilent Repair Service Plan, an affordable option to extend repair coverage throughout the useful life of an instrument. The plan provides priority response times and covers basic costs associated with on-site repairs, including travel, labor, and most parts used in the repair process.
The guide details specific service benefits such as unlimited visits for direct client site repairs, telephone support for hardware issues, and a guarantee that if an instrument cannot be repaired under the agreement, it will be replaced. It also notes exclusions, stating that consumables are not covered unless a more comprehensive Advantage plan is selected. This manual is written in Spanish.
If Agilent cannot fix a covered instrument under the service agreement, they will replace it.
Yes, the coverage includes labor and travel for repairs performed at the client's location.