Agilent Advantage Gold* provides the highest priority support and guaranteed maximum performance of key process-related systems - an important standard for high-throughput laboratories. These optimal service coverage include: • All service requests are prioritized for quick processing • “All-Inclusive” repair services provided by specially trained specialists for quick problem solving and minimal downtime • Planned preventive maintenance with minimal disruption to laboratory workflows and maintaining optimal device performance. • Real-time remote diagnostics and predictive support technology to optimize device availability and create status reports to optimize workflows. Agilent services are performed by highly trained technicians. In more than 85% of cases, problems can be resolved on the first day. Global customer satisfaction is 98%.1 If you can't afford downtime, then purchase a system service agreement. The Agilent Advantage Gold service package provides comprehensive service coverage for all modules of your analysis system. Like all Agilent service agreements, the Advantage Gold service package provides comprehensive support for your entire system.
The Agilent Advantage Gold service package provides comprehensive coverage with highest priority support for process-relevant systems in laboratories. Key features include all-inclusive repair services by trained specialists, real-time remote diagnostics, and proactive alert notifications to minimize downtime.
The agreement covers unlimited hardware service visits, original replacement parts, and consumables such as liners and seals. It also includes annual preventive maintenance on-site and discounted additional service hours outside normal business times. This manual is written in German.
According to the 2007 survey, worldwide customer satisfaction is at 98%.
You can save up to 10% compared to separately purchasing repair and maintenance services.
The risk of equipment failure is reduced by up to 25% through annual on-site preventive maintenance.