The document provides a detailed introduction to Agilent Advantage Silver service package, covering device repair, preventive maintenance, remote diagnosis, predictive support and other services, providing customers with reliable device operation guarantee and excellent laboratory workflow
The Agilent Advantage Silver service agreement provides a complete range of laboratory operations services to ensure reliable equipment operation and optimal workflow. It covers all modules within an analysis system configuration and offers up to 10% savings compared to purchasing separate repair and maintenance services.
Key features include unlimited on-site hardware repairs, annual preventive maintenance, real-time remote diagnostics via the Agilent Remote Advisor-Assist tool, and proactive alert notifications. The package also guarantees a 100% repair coverage with free equipment exchange if a system cannot be repaired. This manual is written in German.
The risk of equipment failure is reduced by up to 25%.
More than 60% of service requests can be processed immediately.