Technical note of ChemStore Next Day Application Server Software Recovery Service. It provides detailed information on service content, pre-requisite, service description and so on.
This document outlines the Agilent ChemStore Next Day Application Server Software Recovery Service, which guarantees a next-day response time for recovering application software and databases. The service includes two annual site visits by an Agilent Network Data System Specialist to maintain the system and update backup and recovery concepts. It also provides high-priority access to the call center and specific handling processes for system failures.
A qualified Agilent engineer is scheduled for the next working day at your site.
The service includes two annual site visits for system, database, and backup concept maintenance.
No, hardware repair of computer or analytical hardware is not eligible under this contract.