Agilent Technologies is committed to customer satisfaction. We are dedicated to providing the right software and support to increase your productivity and advance your long-term success. Our goal is to provide a quick response to help keep your system running smoothly, wherever your business is located. We are continuously seeking ways to improve our services. Therefore, we created a world-wide software support team.
Agilent Technologies is committed to providing worldwide software and support services to increase customer productivity. The organization consists of the Global Informatics Software Support Team (GISST) and the Professional Services Organization (PSO), offering centralized management and consistent quality across international boundaries.
The document describes multiple support options, including Standard Contract Support (SMA), Elite Support, and Per Incident Support. It lists specific supported products such as EZChrom configurations, Enterprise Content Manager (ECM), ChemStation Plus, and Cerity NDS for Pharma, along with global contact details and support hours.
The primary support services are delivered through the Internet, telephone, e-mail, and remote tools.
Elite Support covers EZChrom Elite configurations, OL systems (ECM, ICM, BPM), ChemStation Plus, ChemStore, and Cerity NDS for Pharma.
A software Service Maintenance Agreement (SMA) is typically for one year in duration.