The document describes the service features of the Agilent Extended Warranty plan, including fast response, on-site repair visits, parts coverage, hardware telephone support, and 100% repair guarantee.
The Agilent Extended Warranty plan offers an affordable option to extend warranty-level repair coverage over the life of an instrument. It covers most basic expenses associated with onsite repair, including travel, labor, and genuine Agilent parts required for repairs.
Key service features include preferred response times, unlimited on-demand hardware service visits, technical telephone support, and a 100% repair coverage guarantee where instruments are replaced if they cannot be fixed. The plan is designed to minimize downtime and allow users to focus on their work.
The plan covers travel, labor, and the cost of most repair parts.
No, consumable parts and supplies used for repair are not covered.
Agilent will replace the instrument if they cannot fix it.