This guide is the user manual for Samsung Telecommunications' OfficeServ Call. The manual includes information about the device, installation requirements, and an overview of operations. OfficeServ Call is a telephone communication device by Samsung Telecommunications.
This manual explains how to install, set up, and operate the OfficeServ Call computer‑telephony integration (CTI) software for Samsung telephone systems. It includes safety notices, system requirements, and a detailed description of the user interface.
Key sections cover station configuration, busy‑lamp‑field (BLF) management, directory services, drag‑and‑drop call handling, scheduler functions, and the software license agreement. Each chapter provides step‑by‑step procedures and screenshots to help administrators and end‑users manage calls, contacts, and system settings.
Select the station in the Station Setup menu and choose the Do Not Disturb option.
Use the Import/Export Excel Files feature in the OfficeServ Call menu to bring phone‑book data in or out of Excel.
Samsung provides a software activation code that is tied to the MAC address of the LAN interface of the telephone system.