HP 800 G4 SFF Error 904: SATA Cabling Error

HP 800 G4 SFF · taken from the manufacturer’s manual, pages cited

Error code904

SATA Cabling Error indicates one or more SATA devices are improperly attached. The manual's first action is: “Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA 1, and SATA 2.”

Model
HP 800 G4 SFF
Display shows
SATA Cabling Error (904)
Type
Error code
Source
Manual p. 119

What 904 means

SATA Cabling Error p. 119

Common causes

  • One or more SATA devices are improperly attached. For optimal performance, the SATA 0 and SATA 1 ports should be used for hard drives before other ports. p. 119

What to do

  1. Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA 1, and SATA 2. p. 119

Before you service the product, read the safety instructions in the manual p. 22.

If 904 is still not resolved

  • Contact HP Customer Support for assistance. p. 119
    “Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA 1, and SATA 2.”
Open the manual at page 119 All 800 G4 SFF error codes Manual details & download

This page summarises what the manufacturer’s manual says about 904; each statement links to the page it comes from, and quoted lines are copied word for word. It is not a substitute for the manual or for a qualified installer. ManualLib is not affiliated with HP. Found a mistake? Report an error.