Error code904
SATA Cabling Error indicates one or more SATA devices are improperly attached. The manual's first action is: “Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA 1, and SATA 2.”
- Model
- HP 800 G4 SFF
- Display shows
- SATA Cabling Error (904)
- Type
- Error code
- Source
- Manual p. 119
What 904 means
SATA Cabling Error p. 119
Common causes
- One or more SATA devices are improperly attached. For optimal performance, the SATA 0 and SATA 1 ports should be used for hard drives before other ports. p. 119
Safety warnings — read before you start
- CAUTIONCAUTION. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. p. 22
- CAUTIONCAUTION. When servicing this computer, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the computer . p. 22
- CAUTIONCAUTION. Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. p. 22
What to do
- Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA 1, and SATA 2. p. 119
If 904 is still not resolved
- Contact HP Customer Support for assistance. p. 119 “Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA 1, and SATA 2.”
This page summarises what the manufacturer’s manual says about 904; each statement links to the page it comes from, and quoted lines are copied word for word. It is not a substitute for the manual or for a qualified installer. ManualLib is not affiliated with HP. Found a mistake? Report an error.