Lucent CentreVu Advocate Release 8 User Guide

About this manual

This user guide explains the features, administration, and usage of CentreVu Advocate Release 8. It covers call and agent selection methods, system configuration, and the various reports available to monitor call‑center performance.

The document is organized into sections on introduction, agent selection methods, solution overviews for different call‑center objectives, detailed report descriptions, and an index. It also includes safety, compliance, and warranty information for the software system.

What's inside

• Introduction
• Agent Selection Methods
• CentreVu Advocate Solutions
• Call Center Solution: Maximize Revenues
• Call Center Solution: Handle Any Media
• Call Center Solution: Minimize Abandoned Calls
• Report Examples
• Index

Specifications

Frequently asked questions

Who is responsible for preventing toll fraud on the system?

The system manager is responsible for reading all documentation and configuring the equipment to prevent unauthorized use.

Where can additional CentreVu documents be obtained?

Additional documents can be requested from the Lucent Technologies Publications Center.