Technical reference guide for CA Service Desk Manager version r12.5, covering data elements, table structures, and automation task scripting.
The Technical Reference Guide provides detailed information for developers and system integrators working with CA Service Desk Manager r12.5. It includes a data‑element dictionary, table definitions, and guidance on using the automation task framework.
The document also describes how to create, edit, upload, and download automation tasks, and outlines the required steps for handling user input within custom HTML components. It serves as a comprehensive source for understanding the internal data model and extending the product’s functionality. This manual is written in Chinese.
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Yes, privileged users in a multi‑tenant environment can edit public automation tasks or tenant‑specific tasks.