This document provides information about Cisco Systems, Inc.'s headquarters and contact information, as well as their products Cisco Unified Contact Center Express and Cisco Unified IP IVR 7.0(1) version's historical report and user manual.
The manual provides detailed instructions for generating and managing history reports in Cisco Unified Contact Center Express version 7.0(1). It covers prerequisites, installation steps, configuration of report settings, and how to view and print reports.
Chapters include an introduction, system database overview, installation and configuration, detailed history‑report explanations, scheduling of reports, report viewer tools, report types, settings, printing options, and appendices with example reports and troubleshooting information. This manual is written in Japanese.
| Software version | 7.0(1) |
|---|---|
| Release month | July 2008 |
It generates detailed reports of calls, agent activities, and system events for analysis.
Use the scheduling function described in Chapter 5 to set up periodic history reports.