Volkswagen Vehicle Delivery Certificate and Maintenance Warranty Manual

This is a certificate of delivery for a car.


Volkswagen Vehicle Delivery Certificate and Maintenance Warranty Manual - cover page
Brand
Volkswagen
Category
Car
Document type
Other
Language
Spanish
Pages
47
File format
PDF
File size
571 KB
Published
16 November, 2023
Updated
16 November, 2023
MD5 checksum
FB4883943C5F29D5A13F5D733B5E9AB9

About this manual

This Volkswagen booklet opens with a Certificado de Calidad (quality certificate) that records delivery date, model year, VIN, line, color and license plate, and carries the dealer's quality-control stamp and signature. The customer signs a declaration confirming that clear information was received about the vehicle and its technical data sheet, that the Owner's, Assistance, Maintenance and Warranty manuals were read and understood, and that personal data may be processed by Volkswagen AG and its representatives or dealers for statistical collection, service or safety campaign notification, and product and service quality assurance.

A pre-delivery inspection list for the technician follows, including checks related to tire and glass origin regulations (laminated glass for windshields, rear windows and panoramic roofs; tempered glass for side, door, quarter and sunroof glass). The rest of the document is the Volkswagen limited warranty manual for new vehicles in Colombia, covering periodic maintenance and inspection, daily pre-operational care, and the step-by-step procedure for presenting and handling a warranty claim at an authorized VW dealer. This manual is written in Spanish.

What's inside

  • Certificado de Calidad
  • Lista de Inspección Pre Entrega — Técnico
  • Reglamento técnico de Llantas
  • Reglamento técnico de Vidrios
  • Garantía Limitada para Vehículos Nuevos en Colombia
  • Mantenimiento e Inspección Periódica
  • Cuidado Diario
  • Procedimiento de Atención de Reclamaciones

Frequently asked questions

What does the quality certificate state about the vehicle?

It certifies that the vehicle was fully prepared for delivery, and records delivery date, model year, VIN, line, color and license plate with the dealer's quality-control stamp and signature.

Who may process the customer's personal data and for what purposes?

Volkswagen AG and its representatives or dealers may process the data for statistical data collection, notification about service or safety campaigns, and contact for product and service quality assurance.

How does a customer present a warranty claim?

The customer must request an appointment with an authorized VW dealer and, during the appointment, explain the problem with the vehicle.

Where does the limited warranty apply?

The document is the limited warranty for new vehicles in Colombia.

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