This manual introduces microfinance institutions to the Universal Standards for Social Performance Management (USOSP) and how they can use them to achieve their social goals.
This document serves as a message manual designed to help financial institutions in the microfinance industry communicate their social goals and achievements. It outlines the Universal Standards for Social Performance Management, a comprehensive set of best practices created by a global coalition of stakeholders to standardize social performance management across the industry.
The manual includes specific messaging templates, narrative examples, and case study guides tailored for different audiences, including investors, networks, and financial institutions. It aims to provide a consistent and compelling message that enhances understanding of the standards and their role in achieving social outcomes.
Financial service providers, networks, investors and other stakeholders around the world.
It brings together best practices from around the world into one comprehensive manual to clarify and standardize social performance management.