Cigna Behavioral Health is committed to providing high-quality behavioral health care to its customers. We select excellent providers and build long-term and stable cooperative relationships to provide customers with quality services.
The Cigna Behavioral Health Provider Guide explains the Cigna Behavioral Health network and the information providers need to fulfill contractual obligations, including referral, care management and claims information. It also describes Cigna Behavioral Health as providing behavioral care benefit management, employee assistance and work/life programs.
The guide covers practitioner selection, credentialing through the CAQH application, recredentialing every three years, contracting, and practitioner rights and responsibilities. It also gives contact details for provider services and credentialing questions.
The guide is also known as the Cigna Behavioral Health Medical Management Program in your Agreement.
Cigna Behavioral Health recredentials each contracted practitioner every three years.
It uses the Council for Affordable Quality Healthcare's (CAQH) credentialing application.
Providers must reattest to the information originally submitted or make necessary updates every 120 days.