Mobile Banking Operation Manual

This document is a manual for mobile banking operations, which introduces the functions of quick registration, login, password recovery, and the features of the home page and ride code, along with the corresponding steps.


Mobile Banking Operation Manual - cover page
Category
Financial Management
Document type
Other
Language
Chinese
Pages
96
File format
PDF
File size
7.6 MB
Published
11 September, 2022
Updated
28 September, 2023
MD5 checksum
C89E7691C43239D00A737FC232910969

About this manual

This manual details the procedures for personal customers to register for and log into mobile banking services. It outlines the steps for self-registration, including information entry and card binding, as well as various login methods such as password, gesture, fingerprint, and facial recognition. The document also specifies rules for password creation and account locking due to repeated failed login attempts.

Beyond basic access, the guide explains how to use key features available on the mobile banking homepage. These include managing assets, accessing applications, and utilizing the transit code function for bus payments. It further covers procedures for resetting forgotten passwords, opening electronic accounts (Type II and III), and managing deposits and loans within the education zone. This manual is written in Chinese.

What's inside

  • Quick Registration
  • Login
  • Forgot Password
  • Homepage Features
  • Transit Code
  • Electronic Accounts
  • Education Zone

Frequently asked questions

What are the rules for setting a mobile banking login password?

The password must be 6-20 characters long, containing both numbers and letters, and cannot consist of four or more consecutive identical letters or numbers.

What happens if I enter the wrong password too many times?

If entered incorrectly 3 times consecutively, the account is locked for 5 minutes; if entered incorrectly more than 6 times, the account is locked for one day.

Can I skip binding a bank card during self-registration?

Yes, you can skip the card binding step, but you will not be able to perform transactional activities (movements of funds) until a card is bound.

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