When your system needs repairs, it’s best to have complete coverage that includes a supply of the spare parts and consumables not covered by basic repair services. That’s why the Agilent Advantage Bronze, Silver and Gold services include the Optional Repair Parts and Consumables. The Optional Repair Parts and Consumables option covers the cost of all replacement parts or consumables needed by the technician to diagnose issues and repair your systems. Since all “Advantage” services also cover travel costs, labor and parts, you can be confident that you’re covered for all your repair costs. You’ll get all original Agilent parts and consumables regardless of the number of repairs or the quantity of products required to return your system to normal operation. Even if you only have one repair, services that include all the spare parts and consumables will easily pay for the difference in price over services that don’t.
This document describes the 'Spare parts and consumables required for repairs' option included in Agilent Advantage Bronze, Silver, and Gold services. It covers costs for all replacement parts and consumables needed by technicians to diagnose problems and restore system functionality.
The guide lists specific consumable products applicable to various instrument classes, including Gas Chromatography (GC), Liquid Chromatography (LC), LC/MS, Dissolution Systems, Atomic Spectroscopy, FTIR, CE, X-ray/RMN/Crystallography, and UV-Vis systems. It notes that these parts are not for routine maintenance but specifically for repairs performed by Agilent technicians. This manual is written in Italian.
It covers the costs of all replacement parts or consumable products necessary for a technician to diagnose problems and perform repairs on systems.
No, the option does not include consumption products for ordinary maintenance or normal instrument operation.
Yes, you will receive all original Agilent parts regardless of the number of repairs or quantity of products required.