This article introduces Agilent Technologies' on-site repair services, including repair costs, repair process and repair scope.
This document outlines the terms of Agilent Technologies' On-Demand Repair Services in Italy. It explains that these services provide flexible, pay-per-visit support for repairing analytical instruments at the customer's laboratory without requiring a full maintenance contract.
The text details pricing structures divided into two categories (Fascia A and Fascia B) based on instrument type, covering costs for travel, diagnosis, and up to two hours of labor. It also addresses frequently asked questions regarding repair duration limits, multiple instruments or faults per visit, and the availability of separate quotes for preventive maintenance services. This manual is written in Italian.
The full tariff applies even if the repair takes less than two hours, as it includes phone support and preparation time.
Additional work is billed hourly in half-hour fractions according to the Fascia A or B rate.
No, preventive maintenance (PM), source cleaning, and operational qualification (OQ) have fixed prices available upon request.