Agilent Advantage Bronze provides comprehensive, high-quality coverage that includes: Preferred response channel - Ability to get a faster response to service and parts requests, ensuring your service requests are resolved more quickly. Onsite repairs - Unrestricted onsite hardware service available on demand to keep your systems operating at peak performance and minimize service interruptions. All travel and labor costs are included. Replacement parts required for repair - Required Agilent original replacement parts are included in the service. Consumable/replacement parts required for repairs* - The repair service also covers normally wear items such as liners, gaskets, lamps, and fittings if they require replacement. Phone support to resolve hardware and software issues - You can call one number, anytime, for support with hardware and software issues. Agilent Remote Advisor-Assist** - The ability to request remote assistance and diagnostics with just a mouse click makes repairs faster. More than 60% of service calls can be resolved immediately, with no delay. Agilent Remote Advisor-Report** - Detailed inventory, system configuration, and fault condition report, available on request.
The document outlines the features of the Agilent Advantage Bronze service agreement. It provides comprehensive coverage for repairs, including travel expenses, labor, and replacement parts required to restore the instrument to normal operating condition.
Key benefits include on-site hardware assistance without limitations, access to original Agilent spare parts, and priority handling of support requests compared to standard calls. This manual is written in Italian.
The global customer satisfaction level is 98%.
Over 60% of support calls can be resolved immediately without delays.