This document introduces Agilent instrument investment management plan, including investment plan and 10-year value guarantee.
This document outlines a strategy for managing instrument investments, emphasizing that while technology evolves, Agilent Technologies provides solutions to maximize the longevity of existing assets. It highlights the company's commitment to supporting laboratories even as instruments reach the end of their lifecycle.
A key feature described is the 'Agilent Value Promise,' which guarantees at least 10 years of use from the date of purchase. If a product fails to meet this promise, Agilent offers to refund its residual value when replaced by another system. The guide details how customers can plan smooth transitions to newer technology with fixed-price support contracts and personalized expert advice. This manual is written in French.
The Agilent value promise guarantees at least 10 years of use starting from the purchase date.
The promise applies to gas chromatography, liquid chromatography, and ICP/MS systems.
Agilent will refund the residual value of the product when it is replaced by another.