Agilent Lab Resource Management is an integrated laboratory instrument service solution that helps labs improve productivity and lower service costs.
This document describes Agilent's Lab Resource Management (LRM) program, designed to help laboratories optimize service support (SAV) and reduce operational costs. It highlights the inefficiencies of traditional service models, such as fragmented vendor relationships and high administrative overhead, and proposes an integrated solution. This manual is written in French.
The model reduces downtime by having on-site engineers detect instrument failures quickly and by stocking frequently used parts on-site.
The model provides consistent documentation on all service activities through regular performance and instrument reliability reports.