Agilent Advantage Services is a service that optimizes laboratory performance by connecting customers to a global network of experienced professional technicians. It protects investments in Agilent instruments and ensures high-level support and remote diagnostics. The service ensures efficient laboratory operations, reliable and precise results, and compliance with regulations.
Agilent Advantage is a service program designed to optimize laboratory performance and protect investments in Agilent instruments. It connects users with a global network of professional technicians to ensure reliable results and regulatory compliance. The program offers high-level assistance and remote diagnostics to resolve over 85% of calls on the first day. This manual is written in French.
Agilent resolves more than 85% of calls on the first day.
The average global customer satisfaction rate is 98%.
The contract can achieve up to a 25% reduction in the failure rate.