This document introduces Agilent's intelligent services, including intelligent troubleshooting and intelligent connections, to improve laboratory productivity.
This document introduces Agilent Intelligent Services, a suite of support solutions designed to help laboratory professionals focus on their core business. The services include intelligent troubleshooting, secure remote connections, and advanced compliance services for regulated industries. Key features include an emergency help button, real-time collaboration with Agilent experts, and remote instrument maintenance. This manual is written in French.
It allows users to click a button on their PC to automatically send their contact details, instrument characteristics, and real-time status to Agilent experts.
Online collaboration allows Agilent experts to diagnose and resolve problems remotely while respecting the user's safety instructions and procedures.