This document introduces Agilent Lab Resource Management Integrated Service Delivery Model. The model provides you with a variety of services, including laboratory instrument maintenance, repair, compliance, business reporting, relocation, etc.
Agilent Technologies presents the Lab Resource Management (LRM) Integrated Service Delivery Model, designed to improve laboratory efficiency and analyst productivity. This program provides a lab-wide instrument service solution that covers maintenance, repair, compliance, business reporting, and relocation for all instruments, regardless of the manufacturer or technique used.
The model places trained Agilent service engineers and parts caches directly at the client's site to ensure prompt response. Key benefits include comprehensive reporting on service history, flexible service levels tailored to specific needs, and simplified administration through a single contract and point of contact. This approach aims to minimize instrument downtime and reduce overall service costs compared to traditional Original Equipment Manufacturer (OEM) models.
The model significantly minimizes instrument downtime by placing trained engineers and parts caches at the site for prompt response.