Agilent Advantage Gold is the preferred service plan for high-throughput labs, ensuring mission-critical systems are kept operating at peak performance. Agilent delivers the right services delivered by skilled, highly trained professionals, is how Agilent completes more than 85% of service calls the first day. It’s also why we enjoy a 98% satisfaction rate among customers worldwide.
Agilent Advantage Gold is a comprehensive service plan designed for high-throughput labs requiring ultimate uptime and availability. It provides priority status on every service call to expedite resolution and includes all-inclusive repair services from factory-trained experts to minimize workflow disruptions. The plan covers the entire analytical system configuration, ensuring holistic support for mission-critical instruments.
| Satisfaction Rate | 98% |
|---|---|
| First-Day Resolution | 85% |
| Failure Reduction | up to 25% |
| Remote Resolution | 60% |
It offers priority-one coverage and the assurance that mission-critical systems are kept operating at peak performance.
Yes, normal wear-and-tear items such as liners, seals, lamps, and tubing are included when needed for repair.
It provides 100% repair coverage; if an instrument cannot be fixed, Agilent will replace it.