This administrator guide covers installation, configuration, request tracking, account management, and reporting for the ManageEngine SupportCenter Plus…
The document is an administrator guide for ManageEngine SupportCenter Plus, a comprehensive help desk management software. It details how to install the application on Windows or Linux systems, configure various settings such as service level agreements and notification rules, and manage user roles.
Key functional areas covered include request tracking (creating, assigning, and closing tickets), solutions/knowledge base management, customer account and contact management, and generating reports to evaluate team efficiency. The guide also explains how to customize the interface, configure operational hours, and handle backup and restore procedures.
| CPU Requirement | Pentium III 800 MHz or above |
|---|---|
| RAM Requirement | 512 MB or above |
| Disk Space Requirement | 200 MB |
| Default Port Number | 8080 |
The software requires a Pentium III 800 MHz or above CPU, 512 MB or more RAM, and at least 200 MB of disk space.
The default port number provided to run the web server is 8080.
The Free Edition never expires but is restricted to a single support rep login, while the Trial Edition is valid for 30 days and provides two support rep logins.