User guide for HP's IT demand management software version 9.20, covering interface, workflows, and request handling.
This guide explains how to track and manage IT demands using HP Project and Portfolio Management Center version 9.20. It covers the software’s interface options, request types, SLA management, and workflow tools for assigning, analyzing, and scheduling IT requests. The guide is structured to help users navigate menus, pages, and portlets for demand management.
It includes sections on terminology, demand sets, request types, and how to handle and schedule IT demands using the software’s built-in tools and workflows. This manual is written in Chinese.
Use the 'Arrange Demand Progress' page to schedule or reject IT demands. Select the demand set, apply filters, choose demands by status, and click 'Set Expected Start Date' or 'Reject'.
Demand sets are independent configurations that allow different groups to track and manage IT demands according to their business needs. Each set corresponds to a group of request types and fields.