This manual outlines Gree's 2013 service policies for home air conditioners, including warranty terms, repair fees, and service standards.
This document serves as the official service policy manual for Gree home air conditioners for the year 2013. It details the company's warranty, exchange, and return policies, specifically covering units with a cooling capacity of 14,000W or less. The manual also establishes guidelines for post-warranty repairs, including pricing standards for cleaning and other maintenance services. This manual is written in Chinese.
| Warranty Period (Whole Unit) | 6 years |
|---|---|
| Warranty Start Date | January 1, 2005 |
| Maximum Cooling Capacity for Warranty | 14000W |
| Cleaning Service Fee (Floor-standing Unit 10000W ≤Q≤16000W) | 80 RMB |
The whole unit is warranted for six years.
If a major performance fault occurs, such as a compressor fault or heat exchanger leak.
Users are charged for repairs, and parts must be replaced with genuine Gree parts.