BlackBerry 5.0 Service Pack 1 Service Manual Monitoring Guide

About this manual

The guide provides detailed instructions for configuring and using the BlackBerry Monitoring Service console, including web address setup, user roles, and best practices for creating administrator accounts. It covers monitoring of Enterprise Server components, device diagnostics, thresholds, alerts, and notification messages.

Additional sections describe SNMP integration, log file management, the Threshold Analysis Tool, and how to generate and export reports. Legal and feedback information are included at the end of the document. This manual is written in Chinese.

What's inside

• BlackBerry Enterprise Server Monitoring Solution
• BlackBerry Monitoring Service Overview
• Web Address and User Roles
• Monitoring Server Components
• Monitoring Devices and User Activity
• Thresholds and Alerts
• Configure Notification Messages
• SNMP Monitoring
• Log File Management
• Threshold Analysis Tool

Specifications

Frequently asked questions

How do I access the BlackBerry Monitoring Service console?

Open a web browser and go to https://:8443/webconsole/app, where is the FQDN of the server hosting the service.

What data cannot be monitored by BlackBerry Monitoring Service?

It cannot monitor device configuration such as PIN, network type, phone number, pending or expired email counts, battery level, or wireless coverage.