The Citi Government Travel Card Program offers the following benefits to cardholders: Lost Luggage Insurance, Travel Accident Insurance, Do Not Strand Policy, and Key Responsibilities.
This cardholder guide describes the Citi Government Travel Card program for official government travel. It covers card benefits, insurance, the Do Not Strand policy, and cardholder responsibilities.
The guide also explains authorized use, ATM access, card verification, lost or stolen card reporting, account statements, payment, disputes, and suspension or cancellation procedures.
| Merchant acceptance | 45 million merchant locations |
|---|---|
| ATM acceptance | 2.6 million ATMs worldwide |
| U.S. customer service | 1-800-790-7206 |
| Customer service outside the U.S. | +1-904-954-7850 |
| Lost luggage claims | 1-800-586-8458 |
| Travel accident claims | 1-800-418-1515 |
| Late fee | 2.5% per billing cycle |
| PIN length | 4 digits |
Notify your A/OPC and Citi immediately; from the U.S. call 1-800-790-7206, or +1-904-954-7850 from outside the U.S.
Only official agency or organization travel and travel-related expenses, such as air and rail tickets, transportation, lodging, automobile rental, food, fuel, and ATM access if authorized.
Visit www.cardactivation.citi.com, follow the instructions, select a 4-digit PIN, and sign the back of the card.
Citi may help with needs in stranded situations, such as a temporary credit limit increase to book additional travel; dial the number on the back of the card.