Advantage Silver is a service plan offered by Agilent that provides comprehensive, reliable support for Agilent laboratory equipment. The plan includes comprehensive repair, preventive maintenance and remote diagnostics services, which can help you maximize instrument uptime and minimize downtime.
Agilent Advantage Silver is a service plan designed to ensure the reliable operation of laboratory instruments and optimal workflow. It combines a complete range of services, including full repairs to minimize downtime, scheduled preventive maintenance for optimal performance, and real-time remote diagnostics with predictive technology. This manual is written in French.
| Repair Response Rate | 85% |
|---|---|
| Customer Satisfaction Rate | 98% |
| Cost Savings | up to 10% |
| Downtime Reduction | up to 25% |
| Remote Resolution Rate | 60% |
Agilent resolves more than 85% of support calls on the first day.
Using this plan saves up to 10% compared to buying repair and maintenance services separately.
Annual on-site preventive maintenance reduces the probability of instrument failure by nearly 25%.