This document introduces the Basic Hardware Service provided by Dell, which is applicable to selected servers, storage devices, desktop and laptop computer systems, and printers. In addition to providing technical support options and repair parts, the service also includes warranty repairs for manufacturing defects that occur during the applicable hardware service period.
The Basic Hardware Service contract describes Dell's service options for selected servers, storage devices, desktops, laptops and printers. It defines the scope of technical support, repair parts and labor services provided for manufacturing defects during the hardware warranty period.
The document details four service response levels—Return for Repair (Mail‑In, Carry‑In, Collect and Return), Parts Only, Next Business Day Onsite, and Advanced Exchange—along with contact methods, required information, and regional variations. This manual is written in Chinese.
The contract offers Return for Repair Service (Mail‑In, Carry‑In, Collect and Return), Parts Only Service, Next Business Day Onsite Service, and Advanced Exchange Service.
Customers can use Telephone Support Service during local business hours, online chat, or email to reach Dell technical support.
Customers should have the product service tag, rapid service code, and model number ready before calling Dell.
The repair time, including transport to and from the service center, is usually 10 business days from the date the product is mailed to Dell.