WorkTime UC Mobile Client Admin Guide

About this manual

This document serves as an administration guide for the WorkTime UC Mobile Client, a Session Initiation Protocol (SIP) User Agent for Android and iOS devices. It details how to enable the client for users through the WorkTime settings and My Phone dashboard, covering initial customer administrative setup and end-user activation steps.

The guide also covers various use cases for the mobile client, such as placing outbound calls, receiving inbound calls, and pulling active calls between office and mobile phones. Additionally, it provides a troubleshooting section for isolating end-user problems, validating user configuration, and resolving installation issues.

What's inside

• About Hosted PBX WorkTime UC Mobile Client
• Use Cases
• Placing Outbound Calls
• Receiving Inbound Calls
• Pull Active Calls
• Enabling the Client for Users
• Initial Customer Administrative Setup
• End User Steps to Activate Service
• Troubleshooting
• Known Issues, Notes, and Limitations

Frequently asked questions

What types of devices can run the WorkTime UC Mobile Client?

The client is designed for use on Android and iOS devices.

How does a VoIP call appear when placed from the mobile client?

The caller ID will show the user's My Phone number, making it look like a call from their business desk phone.

What network type should be used for inbound calls to the mobile phone?

Inbound calls sent to the mobile phone will always use the cellular network and are answered using the native phone app.