User guide for Wanwang's Smart Voice Interaction Center, describing features, platform functions and technical details.
The Smart Voice Interaction Center is a cloud‑hosted telephone service platform that combines internet and voice technologies to provide IVR, identity authentication, banking, logistics, marketing and many other voice‑based services for small and medium enterprises. The system is managed through a web interface, allowing businesses to create and modify voice flows without installing special software.
The manual explains the platform architecture, supported functions (dynamic query, reservation, group call, payment integration, etc.), technical specifications such as supported browsers and billing rules, and compares the solution with traditional call‑center and PBX systems. This manual is written in Chinese.
| Supported browsers | IE6, IE7, Firefox |
|---|---|
| Concurrent line surcharge | 0.01 元/min after 3 concurrent lines |
The service is free up to three concurrent lines; beyond that a surcharge of 0.01 元 per minute is applied.