This document describes QYSEA's after‑sales service policy for FIFISH products, covering service process, warranty terms, and component warranty periods.
The policy outlines the three‑part service process: general terms, service types, and component warranty periods. It explains how customers can request support, the required documentation, and the steps for remote troubleshooting or product return.
It also defines the warranty periods for major components of the FIFISH V6, V6S, and P3 models, lists exclusions from coverage, and details customer rights and data‑privacy handling during service. This manual is written in Chinese.
| Sensor (magnetometer, depth gauge, gyroscope) warranty period | 12 months |
|---|---|
| LED lamp warranty period | 12 months |
| Battery warranty period | 6 months or 200 charge cycles |
| Remote controller warranty period | 12 months (excluding smart device bracket) |
The product must be returned within 7 calendar days of receipt, with complete packaging, accessories, gifts, and manual, and must show no human‑caused damage or activation.
Contact QYSEA 鳍源科技 with the product’s SSID or serial number, purchase proof, and contact details; the support team will diagnose remotely or arrange repair if needed.
No. The policy states that QYSEA is not responsible for any loss or leakage of data, including confidential or personal information.