ZENworks 2017 ZENworks Agent Reference

About this manual

The ZENworks Agent is part of the ZENworks software that allows you to manage devices over the network. It delivers software and patches, manages device policies, takes inventory of hardware and software, and enables remote access for troubleshooting. Services are provided through modules that plug into the agent.

This reference guide is intended for ZENworks administrators and covers viewing agent versions on devices, searching for specific device versions, configuring agent settings at various levels (management zone, folder, and device), customizing the ZENworks icon appearance, and troubleshooting common issues.

What's inside

• Introduction
• Viewing the Version of the ZENworks Agent Software and Modules on a Device
• Searching for Devices that Have a Specified Version of the ZENworks Agent
• Configuring ZENworks Agent Settings after Deployment
• Configuring ZENworks Explorer
• Removing the ZENworks Pre-Agent from a Device
• Configuring the System Update Behavior of the ZENworks Agent
• Customizing the Look and Feel of the ZENworks Icon
• Troubleshooting the ZENworks Agent

Frequently asked questions

What services does the ZENworks Agent provide?

The agent delivers software and patches, manages policies, takes inventory of hardware/software, allows remote troubleshooting, and acts as a satellite for content distribution.

Where can I find additional documentation for ZENworks 2017?

Additional documentation is available at the ZENworks 2017 documentation website.