Microsoft Skype for Business Desktop and Mobile Clients End User Support Guide

About this manual

The End User Support Guide helps users of the Skype for Business desktop and mobile clients resolve connection problems after migration from Lync. It explains how to verify login credentials, adjust client settings, and configure server addresses.

Key sections cover desktop client troubleshooting, mobile client installation, advanced configuration options, and contact information for the FirstCall Help Desk.

What's inside

• Desktop Client
• Mobile Clients
• Configuration Changes
• Advanced Options
• Help Desk Contact

Frequently asked questions

What should I do if the desktop Lync client does not connect after migration?

Make sure the Sign‑in Address and User name fields both contain your [email protected].

How can I change the configuration to use automatic settings?

Select the Options icon, go to the Advanced button on the PERSONAL tab, and choose Automatic Configuration.

How do I set up Skype for Business on a mobile device?

Download the Skype for Business app from the app store, enter your AgNet login ([email protected]) and password, then connect.

What server address should be entered if automatic detection fails?

Enter https://webdir.online.lync.com/Autodiscover/autodiscoverservice.svc/Root in the External and Internal server boxes.