Jiangsu Hengpu SV20130218 Customer System Service Manual

About this manual

This manual provides step‑by‑step instructions for using the HOPE customer system, a web‑based platform for submitting testing requests, managing contracts, and reviewing service performance. It is intended for customers of Jiangsu Hengpu Analysis Testing Technology Co., Ltd.

The guide covers user registration, login procedures, how to query fees and submit test requests, contract management, project follow‑up, service evaluation after project completion, and how to modify personal information within the system. This manual is written in Chinese.

What's inside

• User Registration
• User Login
• Fee Inquiry and Test Request Submission
• Contract Management
• Project Tracking
• Service Evaluation
• Data Modification

Frequently asked questions

How do I register for the HOPE customer system?

Click the “New Registration” button, fill in the required information on the registration page, and then click the “Register” button to complete registration.

How can I submit a service evaluation after a project is completed?

When the project reaches the service evaluation stage, the system will display a service evaluation request; fill in your comments and click “Submit”.

Where can I modify my personal information in the system?

Select “Modify Data”, edit the required fields, and click “Modify” to save the changes.