HP's offsite return service for consumers includes remote support, repair or replacement at HP centers, and return shipping with flexible options.
HP Hardware Support Offsite Return Services for Consumers provides remote problem diagnosis and telephone support. If remote support is insufficient, the defective product is returned to an HP designated repair center for repair or replacement. HP covers materials, parts, labor, and return shipping. Service levels include customer-delivered or HP pickup options with a three-business-day turnaround. Accidental damage protection is available as an optional feature.
Coverage is available Monday to Friday, 8:00 a.m. to 5:00 p.m. local time, excluding HP holidays. Return shipment is by ground, typically 3–7 business days, with expedited options available for an additional charge.
| Turnaround Time | Three (3) HP business days for eligible locations |
|---|---|
| Coverage Window | 8:00 a.m. to 5:00 p.m. local time, Monday through Friday excluding HP holidays |
| Return Shipment Time | 3 to 7 business days |
It includes remote problem diagnosis, offsite repair or replacement at an HP designated repair center, materials and parts, labor, and return shipping.
Turnaround time is three (3) HP business days for eligible locations, except in cases of intermittent failures or non-availability of parts.