Citrix Gateway Configuring ServiceNow SSO Guide

About this manual

This document provides step-by-step instructions for enabling Secure Single Sign-On (SSO) for ServiceNow users via Citrix Gateway. The process involves activating a specific plugin within the ServiceNow administration interface to establish an integration point.

After activation, administrators configure the Identity Provider record by either importing metadata or manually entering SAML parameters such as URLs and Entity IDs. Finally, X.509 certificates are uploaded and linked to the identity provider, followed by generating service provider metadata for completion.

What's inside

• Activating Integration Plugin
• Configuring Identity Providers
• Importing Metadata
• Manual SAML Configuration
• Uploading X.509 Certificates
• Generating Service Provider Metadata

Frequently asked questions

What URL must be entered when manually specifying the Identity Provider URL?

You must type the issuer name that can be used while configuring IdP NetScaler for SSO.

What format should be selected when uploading an x509 certificate?

You must click the appropriate format, such as PEM.