Alibaba Cloud guide for maintaining and troubleshooting the Apsara Uni-manager operations console in Apsara Enterprise hybrid cloud, product version v3.18.0.
This O&M guide (product version v3.18.0, document version 20230707) is written for maintenance personnel who operate the Apsara Uni-manager operations console in Alibaba Cloud Apsara Enterprise hybrid cloud management. It states the goal, the required skills (Linux, Docker and DNS commands, problem analysis) and the precautions for layered, least-privilege operation, then gives a list of high-risk operations with their impact and recovery options — disabling or deleting users, deleting a cloud platform in the multi-cloud management platform (MCM), taking an SR offline, stopping Java and Nginx processes in the SR container, changing container or host time, changing host, iptables, VIP or DNS settings, shrinking container CPU, MEM and DISK, deleting logs, running insert/update/delete on the asapi, ascm and cmp databases, and changing tair data or resetting user passwords through the MCM command-line tool. Architecture chapters describe the system, deployment and component architecture, architecture differences, base service dependencies and the service role list. Routine maintenance, alarm configuration, daily inspection, security maintenance and fault handling (confirming the fault scope, collecting logs, quickly locating the fault) are also covered.
The appendix lists module logs, common error codes, common O&M commands, how to view logs, Agile PaaS basic operation commands, Apsara Uni-manager console resource management links and useful commands, ASAPI domain names and ASAPI service alarm information. A troubleshooting chapter addresses console login errors, timeouts when the console calls VPC, ECS, SLB and RDS interfaces, timeouts creating or listing ACK clusters, abnormal returns from Blink product interfaces, no-permission prompts, resource management scheduled sync problems, "interface not found" errors with the SDK, ASAPI HTTPS domain access failures and prompts that a cloud product interface is not yet registered. This manual is written in Chinese.
| Product version | v3.18.0 |
|---|---|
| Required maintenance skills | IT skills including computer network knowledge, computer operation knowledge and problem analysis/troubleshooting ability |
| Databases covered by high-risk operations | asapi, ascm, cmp |
They must have IT industry skills including computer network knowledge, computer operation knowledge and problem analysis and troubleshooting ability, and must have completed Alibaba Cloud pre-job training.
Disabling a user also disables that user's AccessKey, which may affect customer services that are configured with the AccessKey; the user should be reactivated as soon as possible if problems appear.
Seek technical support from Alibaba Cloud engineers.
No. Deleting logs under /logs or /home/admin/logs causes log loss that cannot be recovered.