Introduces IBM Passport Advantage (PPA) software professional technical services, technical support process, hotline and other information
The manual introduces IBM Passport Advantage (PPA) software service, describing the range of support services, how to obtain technical help, and the procedures for contacting IBM support in China. It includes details on support severity levels, response times, and the information customers must provide.
Additional sections list the Chinese PPA support hotlines, web sites for technical assistance, and fill‑in cards for both the PPA contact person and the user technician, ensuring that customers can correctly register their contract details and receive the appropriate support. This manual is written in Chinese.
The PPA help line is 800‑810‑1818‑5093, the sales line is 800‑810‑1818‑5017, and other product‑specific hotlines are listed in the manual.
You need to have your IBM customer number, PPA contract number, service start and end dates, name, phone, company name, and the list of supported software products.
A severity‑level‑one issue is a system crash, inability to start, or connection refusal that prevents any system service and severely impacts business operations.