The Robin gasoline engine warranty manual outlines warranty principles, claim procedures, coverage, and service guidelines for dealers and purchasers.
About this manual
This manual provides the warranty principles, commitments, and detailed claim procedures for Robin gasoline engines. It is intended for dealers, OEMs, and end‑users to understand the warranty scope and how to obtain service.
The warranty period is 12 months from delivery to the end user or 18 months from when the product leaves the company, whichever occurs first. Claims must be submitted within 45 days of a fault, and the company generally covers shipping of claimed parts to the destination port, while other fees are the dealer’s responsibility. This manual is written in Chinese.
What's inside
- Service Principles
- Warranty Commitment
- Warranty Period
- Claim Procedure
- Claim Form Preparation
- Claim Submission Deadline
- Claim Return and Rejection
- Work Hour Table
- Parts Handling
Specifications
| Piston ring replacement time (EY15/20) | 1.6h |
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| Piston replacement time (EY15D/EY20) | 1.7h |
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| Carburetor replacement time (EY15/20) | 0.5h |
Frequently asked questions
What is the warranty period for Robin gasoline engines?
The warranty lasts for 12 months after delivery to the end user or 18 months after the product leaves the company, whichever comes first.
How long do I have to submit a claim after a fault occurs?
A claim must be submitted within 45 days of the fault.
Who pays for shipping of claimed parts?
The company generally covers the cost of shipping parts to the destination port; other fees such as import duties are the dealer’s responsibility.