USPS Informed Delivery is a mail tracking service that helps you track the delivery status of your mail.
USPS Informed Delivery – Sign Up Guide – December 2019 explains how eligible residential customers and personal P.O. Box renters can enroll in Informed Delivery. It lists the requirements, including an eligible ZIP Code and address and completion of identity verification, and notes that businesses are not eligible.
The guide gives separate steps for signing up without an existing USPS.com personal account and for signing up with an existing account. It covers creating an account, accepting terms, verifying identity by mobile phone or mailed invitation code, using the dashboard and Settings, and the Appendix process for in-person identity verification at a Post Office.
| Eligibility | Residential consumer or personal P.O. Box renter |
|---|---|
| Business availability | Not available to businesses |
| Typical activation time | Within three business days |
| Maximum activation time | Up to seven days |
| Mobile app platforms | iOS, Android, and Windows |
| In-person verification deadline | Within 30 days |
Residential consumers and people who rent a P.O. Box for personal use can sign up. Informed Delivery notifications are not available to businesses.
You can verify by mobile phone, using a one-time numeric passcode sent by text message, or by requesting an invitation code by mail.
You will typically begin receiving notifications or see dashboard images within three business days. In some cases activation can take up to seven days.
You can request an invitation code by mail or use In-Person Identity Verification at a local Post Office. In-Person Identity Verification is not available at all Post Office locations.