Air China's 2011 annual social responsibility report
This is the 2011 annual social responsibility report of Air China Limited (中国国际航空股份有限公司), the company's fourth consecutive report of this kind. It states that the reporting period runs from January 1 to December 31, 2011, that it is published in both Chinese and English (the Chinese text prevailing in case of ambiguity), and that it can be downloaded from www.airchina.com. The report is structured around economic value creation, continued safe development, improved passenger experience, low-carbon and environmental efforts, employee growth, and contributions to social harmony.
The report opens with a chairman's message and a company profile, strategy, governance and social responsibility management section, then presents chapters on building a global network and industrial development, safety management and fleet reliability, customer service and the travel experience, environmental management, energy saving and climate change, employee rights, training and occupational health, and special flights, support for children, poverty relief and volunteer activities. It closes with a 2012 outlook, a GRI index and third-party verification. Figures cited include 1.386 million safe flight hours, 69.692 million passengers carried, 1.426 million tons of cargo and mail, and revenue up 19.98% year on year with profit of 7.477 billion yuan. This manual is written in Chinese.
The report covers January 1 to December 31, 2011, with some content tracing back to earlier years.
The chairman's message states 69.692 million passengers carried, alongside 1.386 million safe flight hours and 1.426 million tons of cargo and mail.
The Chinese and English electronic versions can be downloaded from the Air China website at www.airchina.com, and a printed version is also published.
It is an annual report and is the fourth consecutive social responsibility report issued by the company.