This document is a troubleshooting guide for FastTrak controllers. It introduces troubleshooting methods for common problems in FastTrak100, FastTrakTX2 and FastTrakTX2000 series controllers.
This guide provides troubleshooting tips for FastTrak100, TX2, and TX2000 controllers. It covers issues like improper drive jumper settings, power connections, BIOS posting, and drive compatibility. It also includes steps for OS installation, SMART settings, and firmware updates.
The guide references other documents like the FastTrakTX Series User Manual and Promise Array Management (PAM) User Manual, and advises users to check drive diagnostics and use the latest drivers and BIOS to avoid performance issues or array failures.
It is recommended to use identical drives under the same array. Use of drives with different ATA modes may result in arrays going offline.
Always make certain that the FastTrak Fastbuild Bios posts in order to be able to create an array. If the FastTrak Bios does not post it can indicate a resource problem with another device.
Make certain that the drives are physically ok by running the drive manufacturer's diagnostic. If the drive tests fine, make certain you have the latest BIOS and driver from the website.
The latest driver and BIOS are required to allow 48-bit LBA support, otherwise the array may only access up to 137GB.