NALC Shop Steward's Guide

About this manual

This document serves as a guide for NALC shop stewards, outlining the responsibilities and roles required to effectively represent letter carriers. It emphasizes the importance of enforcing the collective bargaining agreement and protecting member rights.

What's inside

• Roles of a Steward
• Collective Bargaining
• Grievance-Arbitration Procedure
• Informal Step A
• Formal Step A
• Step B Dispute Resolution
• Arbitration
• Special Topics
• Sample Forms
• Using the Guide

Frequently asked questions

What is the primary purpose of an NALC shop steward?

An NALC shop steward acts in an official capacity to represent letter carriers and is designated for the purpose of investigating, presenting and adjusting grievances.

What types of disputes do grievances generally involve?

Grievances generally involve disputes or complaints between the parties involving wages, hours, or working conditions.

What is the core of a steward's job?

While the guide discusses several additional roles, grievance handling is the core of the steward's job.