Quality Manual
This document outlines the ISO 9001 quality management system implemented by LPPM (Research and Community Service) at Universitas Brawijaya. It covers organizational scope, policies, legal foundations, and responsibilities for maintaining quality in research and community service activities. The manual includes revision history, organizational structure, and quality targets for 2016–2020.
It serves as an internal institutional guide for implementing quality management, with sections on resource management, product/service realization, measurement, analysis, and continuous improvement. External stakeholders, including the university rector, are identified as customers. The document is not for commercial use but may be used for training and SMM development.
It describes the quality system used by LPPM UB to meet customer requirements and guide the implementation of the Quality Management System (QMS).
LPPM UB is responsible for coordinating, implementing, monitoring, and evaluating research and community service activities.
Dr. Ir. Bambang Susilo, M.Sc.Agr is the head of LPPM UB.