This document is the user guide for Mary Immaculate Computer Services Helpdesk, which describes how to contact the helpdesk, the support hours, services provided, and call priority levels.
The Mary Immaculate Computer Services Helpdesk User Guide describes the key processes and procedures for the Helpdesk, covering its purpose, how users can obtain support, and the overall operation of the service.
It includes sections on logging a call (email, phone, voicemail, web page), support hours, the range of services offered, call priority levels with definitions, and how users can give feedback to improve the service.
The Helpdesk is available Monday‑Friday from 9 am to 5 pm; after‑hours calls can be logged via email, voicemail, or the web page.
Priority levels range from 1 (widespread service unavailable) to 4 (new functionality requests), with definitions and examples for each level.
Feedback can be sent by email to [email protected].