BlackBerry Web Desktop Manager User Guide

About this manual

This guide covers the installation of the BlackBerry Web Desktop Manager, system requirements, and the steps needed to activate a BlackBerry smartphone using either the onboarding wizard or a wireless activation password. It also describes how to manage email settings, create filters, and back up or restore smartphone data.

Additional sections explain how to switch smartphones, protect a lost device by changing passwords or deleting data remotely, and provide troubleshooting tips for common connection and email issues. Legal notices and feedback information are included at the end of the document.

What's inside

• About the BlackBerry Web Desktop Manager
• Getting started
• About onboarding
• Create an activation password
• Email settings
• Email filters
• Backing up and restoring data
• Switching smartphones
• Help protect a lost smartphone
• Troubleshooting

Specifications

Frequently asked questions

How can I activate my BlackBerry smartphone with the Web Desktop Manager?

You can activate the smartphone using the onboarding wizard or by creating an activation password and activating over the wireless network.

How do I connect my smartphone to the computer for management?

Connect the larger end of the USB cable to the computer and the smaller end to the smartphone, then follow the on‑screen prompts.

How can I change the activation password for my smartphone?

Open the Advanced Settings tab, click Device Setup, enter a new password in the Enterprise activation password fields, and click Set the enterprise activation password.